Scottish Power probe into claims of 'aggressive' energy debt tactics

Key Facts

Scottish Power said it had ordered an investigation into aggressive tactics A whistleblower claims call handlers working on behalf of Scottish Power are told to threaten customers with debt enforcement - even over mistaken bills.
The call centre whistle-blower said the tactics he is asked to deploy have taken a toll on his mental health.
A Scottish Power spokeswoman said: "Like many businesses, we outsource the services provided by collection agencies to follow-up on outstanding customer accounts as required, and the agents are not employed by Scottish Power directly.
Scottish Power said it had now stopped any further bills to Ms Wilson while it investigates the issue and apologised for any inconvenience caused.