Stericycle Communication Solutions Survey Reinforces Need for Stronger Patient-Provider Relationships

Key Facts

“The results of our second annual survey highlight how critical trust and strong provider-patient relationships are to a patient’s engagement and their overall health and well-being,” said Matt Dickson, Stericycle Communication Solutions.
“The results of our second annual survey highlight how critical trust and strong provider-patient relationships are to a patient’s engagement and their overall health and well-being,” said Matt Dickson, senior vice president of Stericycle Communication Solutions.
“As we round the corner on our second year of this global health crisis, the primary focus of health systems and hospitals should be to support providers and staff with appropriate communication channels and tools to re-engage with patients on a personal level and facilitate individualized, quality care that addresses issues of access and satisfaction.”
Most patients who reported receiving care in an emergency room (91%) were satisfied with their experience but 9% reported lack of communication about care steps, long wait times, and a rushed visit as the biggest factors impacting their experience.