The ex-flight attendant who now leads the airline

Key Facts

• Image source, Getty Images Image caption, Mitsuko Tottori started her career as a flight attendant When Mitsuko Tottori was announced as the new boss of Japan Airlines (JAL) in January, it sent a shockwave across the country's corporate sector.
• Not only was Ms Tottori the carrier's first female boss, she had also started her career as a member of cabin crew.
• "Every member of staff at JAL is given an opportunity to climb Mount Osutaka and speak to those who remember the accident," Ms Tottori says.
• "We also exhibit aircraft debris at our safety promotion centre so instead of just reading about it in a book, we look with our own eyes and feel with our own skin to learn about the accident."

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